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The comfort of your bed
At first, your new bed may feel a little different to the mattress you have been sleeping on and sometimes your body will tell you so. Don’t worry, your body will soon adjust to the benefits of your new mattress while your mattress also adjusts to your sleeping style. This may take several weeks.
Your body signature
It is normal for your new mattress to show body impressions as the upholstery layers settle. The plusher or thicker your mattress is, the more comfort layers it will contain. Rotate your mattress every 2 weeks for the first 4 months and every 3 months thereafter, (or turn and rotate if double sided). Use all surfaces of the mattress, to assist in settling the comfort layers evenly. Body impressions are not considered a manufacturing fault and are a normal part of wearing in your mattress.
Warmth while you sleep
Many new mattresses contain luxury features such as Latex, Visco Elastic (Memory foam), Gel, Wool or Silk fibres that help minimise pressure points by allowing the sleeper to sink in to the upper most layers of the mattress. As a result, more of the mattress is in contact with your body which may feel warmer to sleep on. This is less so on firmer mattresses with less comfort layers.
When you purchase your new bed, we recommend you review the warmth of your bed covers (sheets, doona, blankets etc) as they are the main regulator of temperature during sleep. You may require more or less warmth depending on your choice of bed and comfort preference
Slatted bases
If you are using a slatted base system, the slats should be no more than 8cm apart and of good quality. Slatted bases should also contain a centre support rail with at least one leg to the floor, to avoid ‘roll together’ in the centre of the mattress.
A base that is too hard, too soft, is not supportive or restricts air circulation may damage your mattress and void your warranty. A good way to check the support of your slat base is to try your mattress on the floor and see if it feels any different.
Your mattress cover
Gathering or stretching of material is a natural and normal wear characteristic of your mattress that does not affect the performance of the mattress over time. It is recommended that you place a quality washable mattress protector over your mattress to help keep your mattress clean and dry.
King Size mattresses
If you have bought a King Size Mattress, it is recommended that you try and sleep in the centre of the mattress from time to time to even out the settling of the comfort layers. The centre can feel firmer if it is not slept on and you may get the appearance of a hill in this area. It is a normal characteristic of the design of a King bed and some Queen beds. Persist with using the middle to push the comfort layers down.
The company reserves the right not to handle items for repair if, in its opinion, they are unsanitary. Use of a mattress protector is advisable at all times
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